*********** service provider

I bought R200 worth of airtime on the 26th August and shortly after purchased a airtime and data bundle. I noticed on the 28th that I could not access the internet and make calls. When I check my balance was zero. I called the customer care and spoke to Khanyi and her manager nolwazi who told me the transaction was not successful because I had not received a confirmation sms. They were not able to tell me why I did not receive an sms or notification that the transaction was not successful. I just purchased airtime for R200 again and tried to buy the same bundle. I still have not received the confirmation sms an 1 hour later only now the bundle has successfully been allocated yet no sms. I want a refund for my first airtime purchase as I have not received a satisfactory reason why the first bundle was not allocated.