Service Pathetic

Item: Cell C
Rating: 1
Author: Chantell S

Where do i start. I settled to of my contracts (went over to prepaid). Called in to there customer care to find out my premium for Sept, when the lady informed me that i mst pay R1917.63, i queried it. Spoke to a lady from cancellations she informed me that she has never heard of a cancellation fee, she than transferred me to the billings department, spoke to a lady Anel explained to her that iam quering the R1917.63. She advised that R1063.00 of the R1917.63 is for cancellation fees (did not cancel anything - settled two contracts) this all happened on 26/09/2019. Called in today 30/09/2019 to follow up on query, to find out that she Anel logged an incorrect query (contract upgrade), Only today they logged a correct query (billing dispute) now i must suffer for their incompetence (they cellc going to suspend my two contracts). Service Pathetic!!!!

Helpful (0)

Replies (3)

Cell C's replyOfficial

30 Sept 2019, 13:54

Good afternoon Chantell

Thank you for bringing this matter to our attention. Apologies for the inconvenience caused.

We have requested one of our team members to follow up on this matter and assist. Do expect communication.

Regards
DA

Cell C's reply30 Sept 2019, 13:54

Official

Chantell S's updateReviewer Update

03 Oct 2019, 12:37

Still not happy with your Cell C service, regarding my bill case, third case had been logged. Service is really pathetic. Departments speak with two tongues. Cancelation department informed me that they have never heard about a cancelation fee (cancelation fee was added to my bill) Again I did not cancel I settled my contract as I was advised from a lady in the finance department and she provide me with an settlement statement. Gentleman today advised that the problem lies at the branch that I did an upgrade with. I called your customer service number and cellc advised me on what to do, now you guys don't know what to do or how to assist me properly. I want proper feedback by Friday 04/10/2019 at 14h00. If not iam handing case over to my lawyer.

Chantell S's update03 Oct 2019, 12:37

Reviewer Update

Cell C's replyOfficial

03 Oct 2019, 15:17

Good afternoon

We have assigned one of our senior escalations consultants to your query. Feedback will be provided as soon as possible.

Do expect a call.

Regards
DA

Cell C's reply03 Oct 2019, 15:17

Official

Good afternoon

We have assigned one of our senior escalations consultants to your query. Feedback will be provided as soon as possible.

Do expect a call.

Regards
DA