Service not rendered

About two weeks ago at around 17:32, I visited the Cell C Westgate store after losing my phone, to block my device and perform a SIM swap. On arrival, i was told that I'm “late” despite the store closing at 18:00, asked to settle R23 arrears, and to pay for a SIM card. I went to look for the money and returned at 17h52, paid R40, and was given a SIM card with assurance my number would be active within two hours. The SIM never worked. Cell C customer care later confirmed that no SIM swap was done and my number was not blocked. The next morning, at the Cell C Clearwater store, a consultant confirmed the SIM sold at Westgate was blank and completed the SIM swap — but I had to pay again. I paid for a service that was never rendered, was sold a non-functional SIM, and experienced rude, unprofessional service. I am requesting a refund and accountability for the consultant involved.