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marionette I

1 reviews | Active since Mar 2017

24 Mar 2017, 17:39

Service Non-existant

<p>For the last week I am trying to follow up on a claim. At least 3 times the phone rang for 30 min without being answered and then just disconnects. Spoke to a Cell C consultant who assured me that the number I phoned is the only one they have. Advised me to go in to a Cell C shop and ask for assistance. Dead end there too, not even they could get through. The phone in question has been handed in in January already and I have been paying insurance for 3 years. Very bad that no one even answers the phone!!!</p>

0
Replies (2)
Cell C
Cell C's reply27 Mar 2017, 07:15
Official

This is not the norm or standard of service we want for our customers. Sincere apologies for the unsatisfactory service and inconvenience caused.

We have requested one of our consultants to contact and assist with this matter.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply29 Mar 2017, 11:29
Official

Lungi has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,