lM
lebogang M
1 reviews | Active since Aug 2019
19 May 2026, 10:35
******* service from Namhla
Worst service from cell c, got an sms saying they going to deduct 130 queried tgat because that is nog ny installment, they logged my query spoke to Namhla who i went thru my statement with and I asked her for where ig showed a failed debit order, the girl went mute on me and stopped talking, ask for a call recording they mentioned they willsend to the recording to the store
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
19 May 2026, 10:58Dear Lebogang Maria Moiloa,
Thank you for bringing this matter to our attention, and we sincerely apologize for the experience you had. This is certainly not the level of service we aim to provide, and we understand your frustration.
Your feedback regarding the interaction and the handling of your query, including the call recording request, is noted with concern. Please be assured that we will escalate this matter to the relevant team to investigate both the billing query and the service experience you encountered.
Our Team ill be in touch to assist accodingly. We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Cell C | TM
Thank you for bringing this matter to our attention, and we sincerely apologize for the experience you had. This is certainly not the level of service we aim to provide, and we understand your frustration.
Your feedback regarding the interaction and the handling of your query, including the call recording request, is noted with concern. Please be assured that we will escalate this matter to the relevant team to investigate both the billing query and the service experience you encountered.
Our Team ill be in touch to assist accodingly. We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Cell C | TM
Cell C's reply19 May 2026, 10:58
Official
Dear Lebogang Maria Moiloa,
Thank you for bringing this matter to our attention, and we sincerely apologize for the experience you had. This is certainly not the level of service we aim to provide, and we understand your frustration.
Your feedback regarding the interaction and the handling of your query, including the call recording request, is noted with concern. Please be assured that we will escalate this matter to the relevant team to investigate both the billing query and the service experience you encountered.
Our Team ill be in touch to assist accodingly. We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Cell C | TM
Thank you for bringing this matter to our attention, and we sincerely apologize for the experience you had. This is certainly not the level of service we aim to provide, and we understand your frustration.
Your feedback regarding the interaction and the handling of your query, including the call recording request, is noted with concern. Please be assured that we will escalate this matter to the relevant team to investigate both the billing query and the service experience you encountered.
Our Team ill be in touch to assist accodingly. We appreciate your patience and the opportunity to resolve this for you.
Kind regards,
Cell C | TM
lM
lebogang M's updateReviewer Update
20 May 2026, 09:32Hi cell C
Please re look at the march bank statement and see again if you did not get ur debit you guys came into my account twice, Can you get the agent handling my case to contact me because I cannot get hold of the agent, you double debited my account on the 20th and no debit order was reversed. I tried contacting the call centre speaking to Nompumelelo from the CC but no solution since the person handling the case is not available
Please can I get someone to call me and send the recording to the nearest cell c store I need to cancel this contract because this is a *******
Please re look at the march bank statement and see again if you did not get ur debit you guys came into my account twice, Can you get the agent handling my case to contact me because I cannot get hold of the agent, you double debited my account on the 20th and no debit order was reversed. I tried contacting the call centre speaking to Nompumelelo from the CC but no solution since the person handling the case is not available
Please can I get someone to call me and send the recording to the nearest cell c store I need to cancel this contract because this is a *******
lM
lebogang M's update20 May 2026, 09:32
Reviewer Update
Hi cell C
Please re look at the march bank statement and see again if you did not get ur debit you guys came into my account twice, Can you get the agent handling my case to contact me because I cannot get hold of the agent, you double debited my account on the 20th and no debit order was reversed. I tried contacting the call centre speaking to Nompumelelo from the CC but no solution since the person handling the case is not available
Please can I get someone to call me and send the recording to the nearest cell c store I need to cancel this contract because this is a *******
Please re look at the march bank statement and see again if you did not get ur debit you guys came into my account twice, Can you get the agent handling my case to contact me because I cannot get hold of the agent, you double debited my account on the 20th and no debit order was reversed. I tried contacting the call centre speaking to Nompumelelo from the CC but no solution since the person handling the case is not available
Please can I get someone to call me and send the recording to the nearest cell c store I need to cancel this contract because this is a *******
Cell C's replyOfficial
20 May 2026, 09:43Dear Lebogang Maria Moiloa,
Thank you for your follow-up and we sincerely apologize for the frustration and inconvenience caused. We understand how concerning this situation is.
Please be assured that your query is being handled with urgency, and our team will be in touch with you directly to assist further and provide the necessary feedback.
We appreciate your patience while we work towards resolving this matter for you.
Kind regards,
Cell C | TM
Thank you for your follow-up and we sincerely apologize for the frustration and inconvenience caused. We understand how concerning this situation is.
Please be assured that your query is being handled with urgency, and our team will be in touch with you directly to assist further and provide the necessary feedback.
We appreciate your patience while we work towards resolving this matter for you.
Kind regards,
Cell C | TM
Cell C's reply20 May 2026, 09:43
Official
Dear Lebogang Maria Moiloa,
Thank you for your follow-up and we sincerely apologize for the frustration and inconvenience caused. We understand how concerning this situation is.
Please be assured that your query is being handled with urgency, and our team will be in touch with you directly to assist further and provide the necessary feedback.
We appreciate your patience while we work towards resolving this matter for you.
Kind regards,
Cell C | TM
Thank you for your follow-up and we sincerely apologize for the frustration and inconvenience caused. We understand how concerning this situation is.
Please be assured that your query is being handled with urgency, and our team will be in touch with you directly to assist further and provide the necessary feedback.
We appreciate your patience while we work towards resolving this matter for you.
Kind regards,
Cell C | TM
lM
lebogang M's updateReviewer Update
22 May 2026, 13:02Hi cell c I have provided bank statement to Nphohlele and to today I have not received a conclusion, till this day no conclusion has been received. The bank statement shows that the March debit order was accounted for and received
Please also assist with the type of contract I have and the agreement and when the call recording will be sent to the store , since I want to cancel the contract
Please assist firther, I will be resending the statement to the email address provided on the emails
Please also assist with the type of contract I have and the agreement and when the call recording will be sent to the store , since I want to cancel the contract
Please assist firther, I will be resending the statement to the email address provided on the emails
lM
lebogang M's update22 May 2026, 13:02
Reviewer Update
Hi cell c I have provided bank statement to Nphohlele and to today I have not received a conclusion, till this day no conclusion has been received. The bank statement shows that the March debit order was accounted for and received
Please also assist with the type of contract I have and the agreement and when the call recording will be sent to the store , since I want to cancel the contract
Please assist firther, I will be resending the statement to the email address provided on the emails
Please also assist with the type of contract I have and the agreement and when the call recording will be sent to the store , since I want to cancel the contract
Please assist firther, I will be resending the statement to the email address provided on the emails
lM
lebogang M's updateReviewer Update
22 May 2026, 16:17I received an email stating I am not answering my phone I asked them to call me at that moment coz there aint any calling coming through
Cell c is fusing to take accountability n this matter and sort it out
Cell c is fusing to take accountability n this matter and sort it out
lM
lebogang M's update22 May 2026, 16:17
Reviewer Update
I received an email stating I am not answering my phone I asked them to call me at that moment coz there aint any calling coming through
Cell c is fusing to take accountability n this matter and sort it out
Cell c is fusing to take accountability n this matter and sort it out
lM
lebogang M's updateReviewer Update
22 May 2026, 16:33On the email that I submitted my bank statement
The email address is "***" <***>
The email address is "***" <***>
lM
lebogang M's update22 May 2026, 16:33
Reviewer Update
On the email that I submitted my bank statement
The email address is "***" <***>
The email address is "***" <***>
lM
lebogang M's updateReviewer Update
22 May 2026, 19:24Maybe I am the stupid one here cell c or u guys are making a full of me now, the bank statement is until the 20th of May, why didn't Ntibi call me back the min I had requested for her to call me back, I keep on sending these statements but u not doing anything about it, I will send another statement tomorrow and can she call me tomorrow at 9,
Still awaiting the call recording tht will be send to the store and canceling of this contract
Still awaiting the call recording tht will be send to the store and canceling of this contract
lM
lebogang M's update22 May 2026, 19:24
Reviewer Update
Maybe I am the stupid one here cell c or u guys are making a full of me now, the bank statement is until the 20th of May, why didn't Ntibi call me back the min I had requested for her to call me back, I keep on sending these statements but u not doing anything about it, I will send another statement tomorrow and can she call me tomorrow at 9,
Still awaiting the call recording tht will be send to the store and canceling of this contract
Still awaiting the call recording tht will be send to the store and canceling of this contract
lM
lebogang M's updateReviewer Update
23 May 2026, 08:56Hi cell c
I have provided another statement to the email address provided AGAIN
I have provided another statement to the email address provided AGAIN
lM
lebogang M's update23 May 2026, 08:56
Reviewer Update
Hi cell c
I have provided another statement to the email address provided AGAIN
I have provided another statement to the email address provided AGAIN