GS
Gugu S
1 reviews | Active since Aug 2022
08 Dec 2023, 22:10
******* service from Cell c is
This one star rating is too high . I am waiting for a cellphone delivery , I got an SMS at about 8am this morning saying that the courier is on its way . It’s now 22:09 and still nothing . I need this phone urgently and this is what you do ? I don’t know why you don’t drop that useless company called “CourierIT” …. ******* service from both companies. If you were thinking of buying from cell c. Don’t !!
Helpful (0)
Replies (11)0
Replies (11)
Cell C's replyOfficial
09 Dec 2023, 08:24Dear Gugu Sibeko
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you had with us, that led to this sentiment.
May we have your ID number so that we can follow-up on the delivery of your package?
Regards
Cell C | MP
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you had with us, that led to this sentiment.
May we have your ID number so that we can follow-up on the delivery of your package?
Regards
Cell C | MP
Best regards,
Cell C's reply09 Dec 2023, 08:24
Official
Dear Gugu Sibeko
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you had with us, that led to this sentiment.
May we have your ID number so that we can follow-up on the delivery of your package?
Regards
Cell C | MP
Thank you for contacting Cell C.
We regret to hear about the unpleasant experience that you had with us, that led to this sentiment.
May we have your ID number so that we can follow-up on the delivery of your package?
Regards
Cell C | MP
Best regards,
GS
Gugu S's updateReviewer Update
09 Dec 2023, 09:36***
GS
Gugu S's update09 Dec 2023, 09:36
Reviewer Update
***
GS
Gugu S's updateReviewer Update
09 Dec 2023, 09:38This is under my mom’s account ! Sort this out please . I need that phone for work
GS
Gugu S's update09 Dec 2023, 09:38
Reviewer Update
This is under my mom’s account ! Sort this out please . I need that phone for work
Cell C's replyOfficial
09 Dec 2023, 12:34Hi Gugu
Apologies for the delay in receiving your parcel.
According to feedback from the courier, the driver was delayed and could not deliver the parcel.
A request has been sent to have the delivery rescheduled for Monday.
Regards
Cell C | DA
Apologies for the delay in receiving your parcel.
According to feedback from the courier, the driver was delayed and could not deliver the parcel.
A request has been sent to have the delivery rescheduled for Monday.
Regards
Cell C | DA
Best regards,
Cell C's reply09 Dec 2023, 12:34
Official
Hi Gugu
Apologies for the delay in receiving your parcel.
According to feedback from the courier, the driver was delayed and could not deliver the parcel.
A request has been sent to have the delivery rescheduled for Monday.
Regards
Cell C | DA
Apologies for the delay in receiving your parcel.
According to feedback from the courier, the driver was delayed and could not deliver the parcel.
A request has been sent to have the delivery rescheduled for Monday.
Regards
Cell C | DA
Best regards,
GS
Gugu S's updateReviewer Update
09 Dec 2023, 14:00But how was the driver delayed by 8hours ? I got an sms at 08:54 . I cancelled my plans to wait for the driver. I’m so disappointed . What guarantee do I have that they will come ? Should I not go to work and just hope that they will come through ? This is very unfair!
GS
Gugu S's update09 Dec 2023, 14:00
Reviewer Update
But how was the driver delayed by 8hours ? I got an sms at 08:54 . I cancelled my plans to wait for the driver. I’m so disappointed . What guarantee do I have that they will come ? Should I not go to work and just hope that they will come through ? This is very unfair!
Cell C's replyOfficial
09 Dec 2023, 14:06The after sales department will make contact with you to confirm delivery.
Cell C | DA
Cell C | DA
Best regards,
Cell C's reply09 Dec 2023, 14:06
Official
The after sales department will make contact with you to confirm delivery.
Cell C | DA
Cell C | DA
Best regards,
GS
Gugu S's updateReviewer Update
11 Dec 2023, 08:31I still have not been contacted! Please ensure that my delivery comes today . Otherwise you can go ahead and cancel that contract. This is utter disrespect. Clearly your clients are just numbers to you
GS
Gugu S's update11 Dec 2023, 08:31
Reviewer Update
I still have not been contacted! Please ensure that my delivery comes today . Otherwise you can go ahead and cancel that contract. This is utter disrespect. Clearly your clients are just numbers to you
Cell C's replyOfficial
11 Dec 2023, 09:33Good day,
We apologize for the delay and frustration caused.
Your delivery has been scheduled for today (11/12/2023). You will receive delivery confirmation before delivery.
Regards,
Cell C | GN
We apologize for the delay and frustration caused.
Your delivery has been scheduled for today (11/12/2023). You will receive delivery confirmation before delivery.
Regards,
Cell C | GN
Best regards,
Cell C's reply11 Dec 2023, 09:33
Official
Good day,
We apologize for the delay and frustration caused.
Your delivery has been scheduled for today (11/12/2023). You will receive delivery confirmation before delivery.
Regards,
Cell C | GN
We apologize for the delay and frustration caused.
Your delivery has been scheduled for today (11/12/2023). You will receive delivery confirmation before delivery.
Regards,
Cell C | GN
Best regards,
GS
Gugu S's updateReviewer Update
11 Dec 2023, 16:19It is now 16:18 … I will be told that the driver was delayed again . I will definitely be contacting the National consumer commissioner. This is *******
GS
Gugu S's update11 Dec 2023, 16:19
Reviewer Update
It is now 16:18 … I will be told that the driver was delayed again . I will definitely be contacting the National consumer commissioner. This is *******
Cell C's replyOfficial
11 Dec 2023, 16:29Please receive our apologies for the unpleasant experience received thus far.
Our team will follow up with the courier and provide you with an update.
Regards,
Cell C | MN
Our team will follow up with the courier and provide you with an update.
Regards,
Cell C | MN
Best regards,
Cell C's reply11 Dec 2023, 16:29
Official
Please receive our apologies for the unpleasant experience received thus far.
Our team will follow up with the courier and provide you with an update.
Regards,
Cell C | MN
Our team will follow up with the courier and provide you with an update.
Regards,
Cell C | MN
Best regards,
Cell C's replyOfficial
13 Dec 2023, 11:10Good day Gugu Sibeko,
We have received feedback from Courier IT that your parcel has been successfully delivered. Thank you for giving us the opportunity to assist. Please check our SMS or email asking you to rate the service you have received from our team.
Regards,
Cell C | GN
We have received feedback from Courier IT that your parcel has been successfully delivered. Thank you for giving us the opportunity to assist. Please check our SMS or email asking you to rate the service you have received from our team.
Regards,
Cell C | GN
Best regards,
Cell C's reply13 Dec 2023, 11:10
Official
Good day Gugu Sibeko,
We have received feedback from Courier IT that your parcel has been successfully delivered. Thank you for giving us the opportunity to assist. Please check our SMS or email asking you to rate the service you have received from our team.
Regards,
Cell C | GN
We have received feedback from Courier IT that your parcel has been successfully delivered. Thank you for giving us the opportunity to assist. Please check our SMS or email asking you to rate the service you have received from our team.
Regards,
Cell C | GN
Best regards,