Service fit for dogs

I am utterly disgusted by the service I received from cellc all because I need to change my banking details. The 1st agent that assisted was great. She needed to send me to the Debi check department and the call dropped I called back and spoke ro another gentleman who advise di failed the security check. I asked to speak to his manager who came on the line and also said I failed the check. I asked for her manager and spoke to an apparent senior manager who I thought was going to help me. He also said I failed the security check.

After telling him that I got through with the same answers he started to mock me almost and I lost my mind.

My questions are these:

Does cellc want their moeny for my contracts? If I called in to get my banking details changed should the process be so difficult? Should it not be that I want you pay yourl for the services I receive or would you guys prefer for me to not pay?

The fact that I am calling in to have these accounts paid in the current financial state of South africa should be a plus or am I wrong.

As for that senior manager he should be fired he is the rules person that I have ever spoken to. He actually made me get too a point that I swore him.

I am so so disgusted with this service.