Service Failure of the Ongoing Kind

Dear CellC

I trust that you are well.

Again I have to speak to you about my data. We keep having data issues and service failure issues.

I call you with my complaint, and then you tell me some ****py story about only being able to do validation on the 1st of the coming month. I register my complaint and your back office staff just never responds and I have ZERO validation reports after several requests over several complaints.

Today again I am upset, and have registered another complaint, this time I am also going to report this to your industry authorization ICASA. I dont think I am alone in my complaint and your treatment of customers is mediocre.

I recharged my account with a 50/50 gig six month bundle on the 11June2021. I received some free one hour data bundles for all the recharging and I used those for music ( time to be 1 hour) and some software updates. This week I had one 30 min webinar and then just regular mail ….. according to you I used 10 gig of data doing that. You know that is impossible. I remember when I had a 10 gig data bundle from CELLC for the month and could not use it all on my regular work stuff and would spend the last bits on entertainment at month end…. Usually about 5 gigs….. these days your algorithm just takes data and your back office does no validation, and you never correct the error.

I am hoping you decide to sort this out, but you dont have a reputation for stellar service at the moment so I dont feel hopeful.