Service failure

Once again I find myself battling to get help from the Cell C Technical team. I had to call in twice today. The first guy seemed confident- took me thru a whole bunch of steps to change settings re LTE and 4G. however this only made the problem worse. So from intermittent connection- to no connection at all. 2nd call- lady seemed so distracted, maybe she was reading her steps to follow not sure but offered very poor service to a point of being rude!! An hour on both calls. she was lost but just kept me on line while she was guessing her way thru. I eventually asked her to have someone call me, who was able to assist . she giggled as she took my alternate number. Obviously my frustration was a joke. I know have to purchase data on my phone just to stay connected. This is not the first or second service failure that I have experienced from Cell C- Its one of many...and it only goes to show that we do not learn from these experiences- or are we not equipping staff to handle these issues??