Service failure

<p> On the 7th of July I took my Xperia Z5 Compact for screen repair at Cell C Mall@Carnival and received refrence GPBRA20261. Over a month later my phone was ready for collection on the 19th of August. Discovered the phone came back with no SIM tray and I advised the store to contact me on Monday the 22nd so I can advise them where they can deliver it after Cell C repairs confirmed they received it with the SIM tray. I waited for that call for over a week and I called them yesterday. Rose at the store promised to call me back and ha not called to date. I have my phone but I cannot use it, Cell C really sucks. As a loyal client with 5 contracts I will not be recommending your services to anyone anymore. </p> <p> </p> <p>Deeply disappointed,</p> <p>Mpumi</p>