J
Janine
1 reviews | Active since May 2025
12 Jun 2026, 09:04
Service Delivery is a zero
Service Delivery is a zero. 48hrs to give me feedback on a network issue case I logged is now 2 months and problem is not resolved.
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Replies (1)
Cell C's replyOfficial
12 Jun 2026, 09:14Dear Janine,
Thank you for reaching out to Cell C.
We sincerely apologise for the delay and the frustration caused. This is certainly not the level of service we aim to provide.
We understand that you were advised of a 48-hour turnaround time, and we regret that your network issue remains unresolved after this extended period. Your concern is valid, and we take this matter seriously.
Kindly provide us with your ID number and case reference number so that we can follow up with our support team and prioritise your query.
Regards,
Cell C | NR
Thank you for reaching out to Cell C.
We sincerely apologise for the delay and the frustration caused. This is certainly not the level of service we aim to provide.
We understand that you were advised of a 48-hour turnaround time, and we regret that your network issue remains unresolved after this extended period. Your concern is valid, and we take this matter seriously.
Kindly provide us with your ID number and case reference number so that we can follow up with our support team and prioritise your query.
Regards,
Cell C | NR
Best regards,
Cell C's reply12 Jun 2026, 09:14
Official
Dear Janine,
Thank you for reaching out to Cell C.
We sincerely apologise for the delay and the frustration caused. This is certainly not the level of service we aim to provide.
We understand that you were advised of a 48-hour turnaround time, and we regret that your network issue remains unresolved after this extended period. Your concern is valid, and we take this matter seriously.
Kindly provide us with your ID number and case reference number so that we can follow up with our support team and prioritise your query.
Regards,
Cell C | NR
Thank you for reaching out to Cell C.
We sincerely apologise for the delay and the frustration caused. This is certainly not the level of service we aim to provide.
We understand that you were advised of a 48-hour turnaround time, and we regret that your network issue remains unresolved after this extended period. Your concern is valid, and we take this matter seriously.
Kindly provide us with your ID number and case reference number so that we can follow up with our support team and prioritise your query.
Regards,
Cell C | NR
Best regards,