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Shane M

1 reviews | Active since Mar 2019

09 Jul 2021, 13:46

**** service

Again I'm on here and again I am upset and disgraced by the service of Cell C. I was sorted out by Thabisile Ngobo "can't spell her last name" from the social media department. Then a week later I still suffered with the same matter and asked customer care to send an email to her to call me back but still now I'm waiting a month later. Also I called on Monday and was answered by Lerato who was so rude over the phone pathetic service really ended up speaking to a supervisor from the tech department when I was just transfered with out being helped. And was promised to be called back and still now it's Friday and I haven't gotten a sms with a ref or a phone call of my query being logged. CELL V DOESN'T CARE ABOUT CLIENTELE ONLY WHATS GOOD FOR THEM AND IF I THE CUSTOMER ISNT HAPPY WHAT DO WE DO WHEN THEY DONT HELP

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Replies (3)
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Shane M's update09 Jul 2021, 16:29
Reviewer Update
And still I am waiting for somebody to contact me it doesn't have to be Thabisile as I can understand if she is busy but still anybody from Cell C with a sense of mind can call me back don't you think.
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Shane M's update13 Jul 2021, 15:51
Reviewer Update
Still I waiting for you to contact me as you said last week you'd get Thabisile but still no one
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Shane M's update19 Jul 2021, 17:03
Reviewer Update
Here I am still awaiting for somebody from Cell C to contact me.