Service contract Cancellation

Good day Hellopeter

May I kindly get assistance with exposing CellC , so I've been a CellC client for more than 10 years. So two years ago I took a cellphone contract with CellC that was ending this year in January 2023. On the 03rd of January 2023 I gave CellC a call notifying them that I would like to cancel both my cellphone contracts so they said the last payment will be the 28 of February 2023 however, to my surprise in March they still debited money from my account I therefore reversed the money since the initial agreement was me terminating the contract which they agreed. On the 26 of April 2023 (call reference ***) I was told that yes they have terminated the contract so they do not understand why is money still debited from my account. Then on the 10th of May 2023 (call reference ***), I called to notify them that I have been receiving countless SMS's from CellC stating that I have been handed over to lawyers du to me being unable to pay the required amount, I sent them the below email and they called to say I should prove to them that I do not owe them , like how on earth does that happen when I do not even owe them a cent cause I believe as a service provide that is of high caliber you should have records of all your clients and treat your client queries of due diligent but CellC has proven to me that they do not respect their customers nor do they take their customers serious, so there is no way my credit score is going to be ruined because of a company that fails their customers. May I please get this resolved as soon as possible. Kind regards

Good day Manager

My name is is Gladys Nombuyiselo Motseko, with ID number ..........

I am writing to complain about the inadequate and unsatisfactory service I received from your company. Not being the first time I do business with you, I am surprised at the terrible way of treating a "valued" returning customer. First and foremost I took a contract with you guys and I finished paying it in late february which means it was my last payment. It came to me as a shock that money was still debited from my account , i called one of the consultant to report this matter and they said it is resolved but in March my phone was suspended when i called they told me about non payment, and to my surprise i was done paying it so it makes no sense for you guys to say i did not pay. However, I still paid the required amount. You guys send me voice minutes which I have asked you months ago to please stop sending me those minutes because i dont not have any financial means to afford them but you guys kept on sending and sending despites the agreement we had that you stop sending me voice minutes, then suddenly today I get a message saying there's a certain amount I need to pay to avoid being disconnected. I mean how on earth does that happen , how many times have I called the company to request voice minutes to be cancelled but because you guys are very much *********** you still send send and send which makes me realize that you want to lure money from me because there is no way i finish paying your service buy you guys still debit my hard earned cash.

I would have expected better experience from a company of your caliber, unfortunately that was not the case. The resulting inconvenience is an intolerable request that you make all necessary amendments to sort out this problem.

I hope you agree with me that this is not acceptable under any circumstances. I trust that you will deal with this issue in a top urgent fashion. I also trust that you will take the necessary precautions to prevent such incidents in the future.

I look forward to your immediate reply. You can contact me at my contact no . I am hoping for an early response.