service complaint: Iphone damage

i have created a complaint before which was porrly handled by the manager, i have sent the below email to their head office manager, lets hope they respond:<br> <br> Dear Adam,<br> <br> I trust this email finds you well.<br> <br> I am one of your customers who has a contact with Cell C.<br> <br> 2 months ago I posted a hello peter complaint with regards to you cell c branch in Jabulani mall Soweto, with one of your employees Phumlani