SV
Stephen V

1 reviews | Active since Jun 2016

24 Jun 2016, 16:13

Service at it's worst

<p>Got ****** in May 2016. The ****s stole my phone and subscribed to heaven knows what. Calling the HelpLine.... OMG what a travesty. No empathy at all and my airtime is getting wasted by the day. Info given not even correct. Answer to all my questions . it's DIY....</p> <p>What a total waste of time.</p> <p>Shameful as I am in Customer Services too and bend backwards for all my Customers.</p> <p>Shame on you Cell C, Why not just get voice activated machines... it's cheaper and at least you get the same message all the time.</p> <p>I am just the boynexdor trying to make his money strecth. TOO MUCH TOO ASK????</p>

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Replies (2)
Cell C
Cell C's reply26 Jun 2016, 07:18
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | DA

Cell C
Cell C's reply29 Jun 2016, 06:49
Official

Theodora has been in contract with you to assist with your query.

Regards

Cell C | DA