**** service @ cell c

I did an upgrade of my contract with cell c over the phone, received my confirmation by email with full contract details. It was to be delivered from the the 10th of January 2022. I phoned them today to track the order and the level of incompetence was apauling. The call center agents told me there was no order for that upgrade. I asked them how can someone send me an email confirming the upgrade with full contract details and you telling me that they is nothing on your system. No one can answer me, not the so called upgrades manager. The manager came up with a solution to track the person responsible by requesting the call recording and she says, I'm putting you through where you can request it only to be told upgrades department is where I need to get help. This is beyond bad service I don't know what to call it😡😡😡😡.