DJ
Donna-Lee Julies
1 reviews | Active since Nov 2020
11 Jun 2025, 11:19
*********** Service and Unfair Debt Collection
Thank you, Cell C, for handing my account to Nimble without resolving the billing issue. You charged me for a service I never signed up for, and instead of fixing the problem, you passed the matter on to collections. You may as well inform Nimble that they won't hear from me, as this issue stems from your failure to sort things out. You've damaged my credit over your incompetence. I strongly advise others to think twice before dealing with a company that treats customers this way.
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Cell C's replyOfficial
11 Jun 2025, 11:33Dear Donna-Lee Julies,
Thank you for getting in touch with us.
We sincerely apologize for the inconvenience and distress you've experienced regarding the billing issue and the subsequent handover to collections. Please be assured that your query is currently under investigation by our team, and we are working to resolve the matter as quickly and fairly as possible. We understand the seriousness of your concerns, especially with regard to the impact on your credit profile, and we are committed to addressing this urgently.
We appreciate your patience while the matter is being attended to, and we will provide you with an update as soon as possible.
Regards,
Cell C | GN
Thank you for getting in touch with us.
We sincerely apologize for the inconvenience and distress you've experienced regarding the billing issue and the subsequent handover to collections. Please be assured that your query is currently under investigation by our team, and we are working to resolve the matter as quickly and fairly as possible. We understand the seriousness of your concerns, especially with regard to the impact on your credit profile, and we are committed to addressing this urgently.
We appreciate your patience while the matter is being attended to, and we will provide you with an update as soon as possible.
Regards,
Cell C | GN
Cell C's reply11 Jun 2025, 11:33
Official
Dear Donna-Lee Julies,
Thank you for getting in touch with us.
We sincerely apologize for the inconvenience and distress you've experienced regarding the billing issue and the subsequent handover to collections. Please be assured that your query is currently under investigation by our team, and we are working to resolve the matter as quickly and fairly as possible. We understand the seriousness of your concerns, especially with regard to the impact on your credit profile, and we are committed to addressing this urgently.
We appreciate your patience while the matter is being attended to, and we will provide you with an update as soon as possible.
Regards,
Cell C | GN
Thank you for getting in touch with us.
We sincerely apologize for the inconvenience and distress you've experienced regarding the billing issue and the subsequent handover to collections. Please be assured that your query is currently under investigation by our team, and we are working to resolve the matter as quickly and fairly as possible. We understand the seriousness of your concerns, especially with regard to the impact on your credit profile, and we are committed to addressing this urgently.
We appreciate your patience while the matter is being attended to, and we will provide you with an update as soon as possible.
Regards,
Cell C | GN