1 reviews | Active since Jun 2017
Service Agreement Breeched from Cell C
Account Number: ***
Invoice Number: ***
Horrible. Just got an invoice for R5000.00 including fibre cancellation. The deal was to cancell based on your ability to not supply the contract agreed amount of data. At times and most of the times getting below the threshold under a gig upload and download speeds. And asked to resolve this within the first two weeks of having the fibre. This is unacceptable. Two weeks into the contract I requested cancellation without fees based on Cell C not complying to the agreement and supplying the correct amount of data on the fibre. We had a 10mg line and getting below 1meg per second constantly day in and day out. Two weeks into the instillation we opted for cancellations. You guys are mad. We asked for it to be fixed or cancelled without penalty because you did not keep the service agreement.
Please rectify immediately
I don't mind paying for my cell bill. But the cancellation fees are not to be for my account as the cancellation was made by you on your side for failure to supply according to your own service agreement. Your company failed to supply the correct data flow and when requested to change, repair or cancell based on the fact that you did not hold up your end of the service agreement within the first week, it was not even a month. Come on. Please forward me my new invoice without the cancellation that I can pay my bill and be done with cell c. I will pay what I used and received aka my cell bill which is over a R1000 anyway. I'm not scared to pay for what I get. But to pay for your lack of service is unacceptable. And made it clear in the cancellation email.
I don't mind paying for my cell bill. But the cancellation fees are not to be for my account as the cancellation was made by you on your side for failure to supply according to your own service agreement. Your company failed to supply the correct data flow and when requested to change, repair or cancell based on the fact that you did not hold up your end of the service agreement within the first week, it was not even a month. Come on. Please forward me my new invoice without the cancellation that I can pay my bill and be done with cell c. I will pay what I used and received aka my cell bill which is over a R1000 anyway. I'm not scared to pay for what I get. But to pay for your lack of service is unacceptable. And made it clear in the cancellation email.
Apologies for the delay in response.
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Regards
DA
Apologies for the delay in response.
Our records indicate that Thabisile has been assigned to your query.
Regards
DA