SERVICE

I am having to defer to this public platform out of sheer frustration in the hope that it will garner a response from Cell C.

I have, for over 2 decades had a contract with Cell C. The contract was being used by late mother who passed away in February 2019 and it was not utilised following her passing. I had been living abroad and I was unable to cancel the contract until October 2022. During this period I had continued to pay for what was a month to month contract I initially approached a branch to cancel the contract, however I was told to contact the Call Centre . On the 5 October 2022, I contacted the Cell C Call Centre on 084 143 and requested the cancellation of the contract and this was duly confirmed albeit not in writing as the calls were being recorded. Over a year later I was shocked to get an SMS from CSS Solutions on my longstanding MTN cell phone number demanding payment of monies due to Cell C. I subsequently contacted CSS Solutions to ascertain the reason for the outstanding payment on what was a cancelled contract. I could not get a definitive response from the agent who fielded my call accept a suggestion to contact CELL C directly. I informed the agent that CELL C had made absolutely no attempt to contact me for over year to inform me about any outstanding payment. I duly contacted the CELL C Call Centre as suggested, only to be directed to the contracts department and after having held on for a while, I hung up and sent them an email instead and I copied CSS Solutions. I received confirmation of the receipt of my email and nothing beyond that from CELL C, now 7 days later. I have however, received a received a flurry of emails from CSS Solutions following my email on which they were copied on merely as a matter of courtesy and they continue to demand payment.

I again contacted the Cell C Call Centre today and after being directed to the contracts department, I was told to contact CSS Solutions. I contacted CSS Solutions and they requested me to furnish them with letter from Cell C confirming cancelation of my contract.

I am absolutely frustrated at being shunted from pillar to post and at the APPALLING SERVICE from CELL C. I urge Cell C, in the interest of its of own business, to do right thing and resolve this matter.