******* service

I had sent an email last week because my sim card stopped getting signal a lady called me and did trouble shooting with me.The last step which was to try my sim card I another phone unfortunately I was unable to at the time she advised if I did and still had the same problem the it means I should purchase a new sim cause it could be damaged. So today I purchased a new sim and called customer service the lady asked me 7 question then said I failed to answer correctly so she couldn't help me that I should call again when I have the correct answers. I've had my number for years I'm not going to remember all the exact details. I asked to speak to her manager and was told their in a meeting and that they would call me back I'm still waiting for the call and my sim card has not been swapped. I went out of my way to to get a new sim card but still no help at all..I'm mean I have my sim card that's not working it's not like it's lost or ****** but I have to be put through such a tedious process that doesn't make sense to me at all !!