**** service
This is the worst Business ever, after being with Cell C for more than 15 years i wanted to upgrade, after a week i still did not get the debit mandate so i can auth the debit order and after phoning 19 time's i was advice every time they will send a email to the person doing the upgrade and still nothing so what now now do you expect me just to keep on phoning 10 x a day every day. you are idiots!!!
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Cell C's replyOfficial
27 May 2025, 15:10Dear Corina van der Schyff
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you have experienced during your upgrade process.
We value your loyalty over the past 15 years and understand how disappointing this situation must be. Please rest assured that we are taking your concerns seriously and want to resolve this for you as quickly as possible.
We have escalated your query to the relevant team to prioritize the processing of your debit mandate. You can expect a follow-up from us shortly.
In the meantime, if you have any further questions or need immediate assistance, please reply to this message or contact us via email ***
Thank you for your patience and understanding.
Regards
Cell C | NT
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you have experienced during your upgrade process.
We value your loyalty over the past 15 years and understand how disappointing this situation must be. Please rest assured that we are taking your concerns seriously and want to resolve this for you as quickly as possible.
We have escalated your query to the relevant team to prioritize the processing of your debit mandate. You can expect a follow-up from us shortly.
In the meantime, if you have any further questions or need immediate assistance, please reply to this message or contact us via email ***
Thank you for your patience and understanding.
Regards
Cell C | NT
Cell C's reply27 May 2025, 15:10
Official
Dear Corina van der Schyff
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you have experienced during your upgrade process.
We value your loyalty over the past 15 years and understand how disappointing this situation must be. Please rest assured that we are taking your concerns seriously and want to resolve this for you as quickly as possible.
We have escalated your query to the relevant team to prioritize the processing of your debit mandate. You can expect a follow-up from us shortly.
In the meantime, if you have any further questions or need immediate assistance, please reply to this message or contact us via email ***
Thank you for your patience and understanding.
Regards
Cell C | NT
Thank you for your feedback. We sincerely apologize for the inconvenience and frustration you have experienced during your upgrade process.
We value your loyalty over the past 15 years and understand how disappointing this situation must be. Please rest assured that we are taking your concerns seriously and want to resolve this for you as quickly as possible.
We have escalated your query to the relevant team to prioritize the processing of your debit mandate. You can expect a follow-up from us shortly.
In the meantime, if you have any further questions or need immediate assistance, please reply to this message or contact us via email ***
Thank you for your patience and understanding.
Regards
Cell C | NT