Seriously bad service

25 November 2019 Cell C To whom this may concern First off I’d like to say that I have had little to no problems with you as my service provider. I have had a good experience with you and your service. However, I recently took out new data contract with you, and everything went pear shaped. My debit order was changed without myconcent, request or knowledge which I do not believe is right or good business practice. My debit order normally goes off at the end of the month because there is money in my account then. Why change it? And without my confirmation? So you debited, THE FULL AMOUNT, never mind the fact that it’s only halfway through the month. Then, that amount stayed as an outstanding amount which was not correct. You did my usual debit order on the 30th. Then AGAIN, the following month, you tried AGAIN on the 15th, and again that amount was suspended on my account. Then you try debit both my current and suspended amount, and of course it bounced. Because there is only a certain amount in my bank account for my cellphone and data. Then you go and suspend my account because of “outstanding amounts”. Where do you get your business sense or customer service when you do things like this? I am very disappointed with this. I won’t even mention the complications this has caused for me. I’m having my doubts about renewing my contracts with you next year. I would like a full statement containing all the transactions over the past six months so I can see that I am wrong, please. Your response is appreciated Kind regards Carlisle Steele