\Senior Consultant Busi\"!!!!"

On Thursday 24/03/2016 my daughter took an additional contract with Cell C at the Glen. She received the Samsung J1. The Cell C employee informed her about the 7 day return policy.<br> On 30/03/2016 we went to the store to return the phone as the battery was overheating. The consultant Busi that attempted to assist is a very rude and arrogant person with no customer care etiquette. To my knowledge from the 24/3 - 30/3 is 7 days but she made it sound as if she is doing us a great favour by booking it in because according to her we missed the 7 day return policy. During the time my daughter was talking to her I started a conversation with one of her colleagues Given and that really upset her - that she had to tell us that she is the \Senior Consultant\" and Given is just a 'trainee' - why that was said, I have no idea - if Cell C employs rude \"Senior Consultants\" like Busi some reconsideration should be done because \"trainees\" like Given has better customer care etiquette than she has. I have spoken to the store Manager Neran and I really hope that something will be done with Busi's attitude.I would also like to pass on my compliments to Given - he is a very pleasant person. "