Sending claim forms through to C Surance

Previously I saw that a debit order of mine did not go through hence they said they were changing systems and had to recapture everything. This was sorted out. Now I send claim forms through for my daughters phone that was ****** where i have to phone back and follow up where i found that the numbers on both my phones i have insured is mixed up, this i gather was due to recapturing the insurances on the phones, no feedback as yet on where my claim is at this moment which is frustrating because if i did not phone to follow up i would not be aware of this problem. I don't understand how they can mix things up as the contracts were in place when i insured it months ago, now due to there negligence i need to wait for them to listen to previous calls so that they can process my claim. I have numerous issues with Cell C and want to cancel my contracts with them as i always have issues with my phones and contracts with them!