Send me my customer agreement/ contract

When will you be in touch? I've been waiting since May 2022 for a copy of my CellC customer agreement / contract. I phone each month to follow up. And I'm always told to wait 24 hours. It's been 5 months but I haven't received it. Yet when I submit a claim to CellC insurance, they ask me for the customer agreement/ contract. I went to a CellC store, and I phoned another store to help. They can see my contract, but they can't access it. Hence they can't sent it to me. Why is it impossible to get this document emailed to me?

Well you records need to show you that I received the response after four months of waiting. And I've been with CellC since 2008. No more! I'm canceling my contract. Your service is horrible.

Hi

Cell c insurance is saying the attached proof of number change is for a different device ***). It is not the device that I'm claiming for.

So they need a proof of number change as well as a customer agreement for the Samsung A31 on this phone number: ***

Please send me my documents as requested by CellC insurance:

1. Proof of number change for ***

2. Customer agreement for the Samsung A31 on this phone number: ***

Yes she sent me the correct documents thanks. And I forwarded them to device insurance, but I get billed monthly for insurance yet when I claim, device says my contract for 065 896 909 doesn' appear on their system. So why do I get billed then? Then CellC customer service told me they can't help me because CellC insurance isn't part of CellC. So If insurance isn't helpful, where should I report them???

Hi I finally received help from device insurance today.

Hi. I received my replacement mobile phone, thanks.