SEE HOW CELL C TREATS A CUSTOMER IN HER SEVENTIES

Cell C Eastgate renews our contract and steers us toward an Oppo phone.

The phone takes abnormally long to charge. Not thirty or sixty minutes longer than our previous Samsung; it takes THE WHOLE NIGHT to finally take a charge.

We return the phone to Cell C, Eastgate Mall, Bedfordview. However, my wife, now in her 70s, has committed the crime of taking longer than the 7 days Cell C allows for out-of-box failures.

We are informed the service centre will take up to 21 days to return the phone. (During these up-to-21 days we will be charged as if we had full service.)

We return a few days later. Long story short: Zero progress whatsoever. “We have a process,” insists Mpho of Cell C Eastgate.

But we ALSO have a process. It’s called HelloPeter. Cell C can hide behind layer after layer of fine print, but not from public exposure of its customer treatment.

If Cell C responds, I caution them in advance against the tactic of reporting the matter as “satisfactorily resolved” when it isn’t.

In conclusion, a little light reading about Cell C’s practices: https://mybroadband.co.za/news/cellular/424484-we-tested-for-disappearing-data-in-south-africa-and-one-operator-is-guilty.html