1 reviews | Active since Sept 2016
See for yourself
<p>Its been about 1 and a half months now and i still dont know where i stand. I have requested a cancellation for my 1 contract which i was given an amount to pay by a consultant at cell c lakeside mall in benoni, i at the same time took out a new contract. The next day i made a payment to cancell my 1 contract. I then contacted cellc and was told to contact them back in 48hrs which i did . They said it was done and it will take 48hrs to process the cancellation. Then during August i have been debited R1103.80 and for what i dont know because i have paid that amount to cancell my cintract. I contact cellc and no one knows at all so a bill dispute was logged and thats it. Later that month on August again debited another R1103.80 again and then i reverse that debit for the second time and i am charged R200 to revese thise 2 debits. I then contact cellc again and no news and its still pending and they investigagting the matter and was promised a call back and never got it. I then call again because i need to know whats going on and it carries on like this a few times. Then i call in again and a agent tells me the amount i paid for cancellation has been wrongly allocated to the wrong account and they will contact me back. I then ask will o be black listed and answer was yes after 90 days like how will ot ne my fault when i was following their procedures. When will this all this **** end om so tierd and i didnt ever have this problem before why me why now when this is my 3rd contract with them an i not good enough to get service. When will this issie ever be sorted out and what about my R200 reversal xharges for the 2 debits i reversed will i ever get that R200 back whi is going to sort all this out and when because im really sick and tierd now.</p>
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Regards
Cell C | PN
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Please be advised that Patrick could not get hold of you on your contact numbers. However he sent an email advising you of this and on a way forward regarding this matter.
Regards
Cell C | PN
Please be advised that Patrick could not get hold of you on your contact numbers. However he sent an email advising you of this and on a way forward regarding this matter.
Regards
Cell C | PN
The 15th has passed my debit order has not gone threw and on top of that i have sent an emailasking for an explanation of the fee broken down no response and a second email of my bank statements and another email (third) to confirm if they have recieved my second email and no luck at all. I have not gotton any response with the amount breakdown and im still waiting for my debit order to go threw and no response on my bank charges which c cell promised to sort out no luck. A person only gets a response when you use social media and then after their first attempt calling you its all over and you forgotton after that its very versu sad and disapointing and also if cell c needs to get hold of me by tomorrow for this please contact me at 13:40 or Friday the 23rd at 13:40 for i work and cant take calls and i need this sorted out because the one agent told me i will be black listed for something that is not my problem so i will ask again please help of no one is willing to help i will kindly give cellc all their phones back and they should just cancell them off my name because really this is the worst experience i have ever gone threw will any service provider.
The 15th has passed my debit order has not gone threw and on top of that i have sent an emailasking for an explanation of the fee broken down no response and a second email of my bank statements and another email (third) to confirm if they have recieved my second email and no luck at all. I have not gotton any response with the amount breakdown and im still waiting for my debit order to go threw and no response on my bank charges which c cell promised to sort out no luck. A person only gets a response when you use social media and then after their first attempt calling you its all over and you forgotton after that its very versu sad and disapointing and also if cell c needs to get hold of me by tomorrow for this please contact me at 13:40 or Friday the 23rd at 13:40 for i work and cant take calls and i need this sorted out because the one agent told me i will be black listed for something that is not my problem so i will ask again please help of no one is willing to help i will kindly give cellc all their phones back and they should just cancell them off my name because really this is the worst experience i have ever gone threw will any service provider.
