NN
Nhlanhla N
1 reviews | Active since Jun 2015
04 Oct 2021, 14:47
Second complaint because the first is being ignored
It's troubling how Cell C can blatantly ignore their client. It's safe to say that I will never be associated with them ever again.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
04 Oct 2021, 15:40Hi Nhlanhla
Thank you for contacting Cell C.
What was the nature of your query?
Regards
^MP
Thank you for contacting Cell C.
What was the nature of your query?
Regards
^MP
Best regards,
Cell C's reply04 Oct 2021, 15:40
Official
Hi Nhlanhla
Thank you for contacting Cell C.
What was the nature of your query?
Regards
^MP
Thank you for contacting Cell C.
What was the nature of your query?
Regards
^MP
Best regards,
NN
Nhlanhla N's updateReviewer Update
04 Oct 2021, 16:37You guys are refusing to update my listing with the SAFPS. It's been more than 3 working days and no one is contacting me
NN
Nhlanhla N's update04 Oct 2021, 16:37
Reviewer Update
You guys are refusing to update my listing with the SAFPS. It's been more than 3 working days and no one is contacting me
Cell C's replyOfficial
04 Oct 2021, 20:19Hi Nhlanhla
Your query was escalated last week.
We are experiencing backlog. We have tried to reach you on number ***. Your query is awaiting Affidavit, certified ID copy to be updated.
Can you forward us the documents, you forwarded before to ***? Quote Reference : *** on the subject line.
^NZ
Your query was escalated last week.
We are experiencing backlog. We have tried to reach you on number ***. Your query is awaiting Affidavit, certified ID copy to be updated.
Can you forward us the documents, you forwarded before to ***? Quote Reference : *** on the subject line.
^NZ
Best regards,
Cell C's reply04 Oct 2021, 20:19
Official
Hi Nhlanhla
Your query was escalated last week.
We are experiencing backlog. We have tried to reach you on number ***. Your query is awaiting Affidavit, certified ID copy to be updated.
Can you forward us the documents, you forwarded before to ***? Quote Reference : *** on the subject line.
^NZ
Your query was escalated last week.
We are experiencing backlog. We have tried to reach you on number ***. Your query is awaiting Affidavit, certified ID copy to be updated.
Can you forward us the documents, you forwarded before to ***? Quote Reference : *** on the subject line.
^NZ
Best regards,
NN
Nhlanhla N's updateReviewer Update
05 Oct 2021, 09:20Thank you for response. As I stated previously, this happened back in 2019. The case was reported insite and all the relevant documents were submitted instore. They sent it to the "relevant" people. It would be ridiculous to expect me to be in possession of those documents after 2 years. The store never gave me the originals back. I was told that the issue was resolved and don't need to do anything further. I believed it when the account was closed and was not required to pay anything. I find it extremely appalling that after 2 years the issue is still ongoing. Kindly call me as soon as possible.
NN
Nhlanhla N's update05 Oct 2021, 09:20
Reviewer Update
Thank you for response. As I stated previously, this happened back in 2019. The case was reported insite and all the relevant documents were submitted instore. They sent it to the "relevant" people. It would be ridiculous to expect me to be in possession of those documents after 2 years. The store never gave me the originals back. I was told that the issue was resolved and don't need to do anything further. I believed it when the account was closed and was not required to pay anything. I find it extremely appalling that after 2 years the issue is still ongoing. Kindly call me as soon as possible.
Cell C's replyOfficial
05 Oct 2021, 10:06Hi Nhlanhla
Our team will have the matter followed up and revert back.
Regards
^MP
Our team will have the matter followed up and revert back.
Regards
^MP
Best regards,
Cell C's reply05 Oct 2021, 10:06
Official
Hi Nhlanhla
Our team will have the matter followed up and revert back.
Regards
^MP
Our team will have the matter followed up and revert back.
Regards
^MP
Best regards,
NN
Nhlanhla N's updateReviewer Update
07 Oct 2021, 10:04Good morning. Can you kindly advise me when this will be?
NN
Nhlanhla N's update07 Oct 2021, 10:04
Reviewer Update
Good morning. Can you kindly advise me when this will be?