SECOND CALL FOR THE DAY AND ISSUE STILL NOT RESOLVED

ANOTHER CALL WITH NOTHING RESOLVED. PLEASE TRY TO EXPLAIN THIS.

I CALLED THEM TO ADVISE THAT MY STANDARD BANK ACCOUNT WAS CLOSED MONTHS AGO AND THAT I WOULD BE PAYING VIA EFT. THEIR REASON FOR STILL CONTINUING TO PUT THROUGH DEBIT ORDERS (ALTHOUGH EFT'S ARE BEING MADE AND PROOF OF PAYMENTS BEING EMAILED) IS THAT THEY ASSUMED JUST FOR THAT MONTH. I NEVER GAVE ANOTHER BANK ACCOUNTS DETAILS, SO SURELY IT MAKES SENSE TO STOP THE DEBIT ORDER WITH IMMEDIATE EFFECT. I AM STRUGGLING WITH ALL OF THIS AS I SPEAK ENGLISH RELATIVELY WELL AND AM CONFUSED THAT MY INSTRUCTION WAS NOT UNDERSTOOD.

DOES CLOSING A BANK ACCOUNT NOT MEAN THAT THE BANK ACCOUNT WHERE THE DEBIT ORDER IS BEING PUT THROUGH TO IS CLOSED AND THERE IS NO MONEY FOR THE DEBIT ORDER.

THEY ARE PREPARED TO LOSE A CUSTOMER FOR R139 WHICH IS JUST FOR DEBIT ORDER FEES. I HAVE TWO ACCOUNTS AND PAY IN EXCESS OF R1200,00pm FOR THEM AND THEY ARE WILLING TO LOSE A CUSTOMER TO ANOTHER PROVIDER FOR THAT AMOUNT AFTER BEING WITH THEM SINCE THEIR INCEPTION. SCARY