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asanda N

1 reviews | Active since Mar 2015

23 Apr 2015, 13:00

schemes

Hi I am client with cell c firstly I took contract with them which ended bv the 10 of april what happened is they couldnt manage to deduct last month which is march I called them to notify them there was no problem and the number was suspended on the 16 April 2015 Cell C of R622 did a debit order and during the day I called them asking if they can unsuspend the number surely they did as I asked as they say calls are recorded fine suddently on monday they send me sms that says my account is in arrears with R70 I must pay in nedbank account *** today I called them askin if the contract been cancelled they said still active it will be cancelled on the 25th april I ask the about the R70 suddently they tod me my account has not been paid my bank s void the amount I ask if the bank void my paid R622 how come they did unsuspended the number they they susoended the accout again I am not gonna pay the same Cell C twice coz the transaction went through and I am nt gonna upgrade with them never

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Replies (1)
Cell C
Cell C's reply23 Apr 2015, 13:27
Official
Hello mtho@7,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,