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Had a call from an agent +/- 4 months ago offering a data package and I said I would be interested. A few weeks later I received a medium sized box with ONLY a tiny sim card in - no booklet telling me how to set up or activate the sim and no contract. I tried to call cell c on numerous occassions and could not get through. I looked at my bank statement this month and discovered that there was an amount being deducted but could not get any details from the bank, i could see that it was from cell c but could not get any telephone number or account number. I FINALLY was able to get hold of cell c by calling as if i was looking to start a new contract and was told that I have lost the previous 4 months data that I have paid for as they say the sim was activated. I NEVER ACTIVATED THE SIM. The lady that I spoke to, Nondu, was very unfriendly and unhelpful. I will be going to the bank next week to cancel the monthly deduction. Cell c can smile and say 'we have taken another person's money for nothing for 4 months'.