1 reviews | Active since Dec 2018
****med into a contract for circa 150 now my bill is 900....!
Good day,
It’s now been 12 days since I sent this inquiry. I have received no feedback. Just to note I made prior calls of which both were unhelpful.
The reason for this request was due to an invoice I received, where my bill was R900….FOR DATA.
The initial contract taken around the 12/05 was for a device and then a separate data sim. The total agreed contract amounted to circa R420. The June payment was more due to the pro rata of May – which is understandable.
The data sim was for 10gigs day and 10 gigs night. Nothing more, nothing less. This is what I agreed to. So the 10 gigs is loaded and as it depletes, I receive sms’s advising of the amount of data left. I love this value-added service.
On the 13th of August I received my data was depleted sms. On the 14th I received an sms stating that that my monthly bill limit is R640 and I have 315.30 available to spend. I paid no mind to this, because I did not sign or subscribe to a contract for anything more than 10 gigs day and 10 gig night. On the 16th of August I received another sms stating that my R640 monthly bill limit has been exceeded. This now resulting in a R900 bill to which I did not subscribe or agree to.
I state again – my contract on number *** was strictly for 10gigs day and 10gig night.
How could it be that this did not happen in June or July yet this changed in August. Data depleted much faster than the other months and all of a sudden I have limits and out of bundle data usage. AGAIN – I only agreed to a 10gig day and 10gig night contract !!!!!!!
I am requesting the contract document for both my contracts and requesting that this be rectified as a matter of urgency with a written explanation of why this happened, and proof of usage, as I cannot in this day and age be paying R900 for data.
I just received a call, where I was told the contract is being sent to me. There was no attachment.
My query still is about how I could have taken a data sim for 10gigs day and 10gigs night and now have to pay a bill of R900.
I further note that with my calls made to to customer care on the 7th @ 14H49 and I was unable to get reference numbers.
I would like to note that I have still not received feedback on this matter.
I would like to take this matter a notch further stating that my debit mandate was signed for a maximum of R806.97 based on the unpaid debit orders.
The total of both my contracts amount to R420.00
Looking at the statements the August invoice reads 19.83GB used the cost was 0.00
September the invoice reads 14.27GB used the cost is R424.56.
Please rectify urgently.
thank you
I would like to note that I have still not received feedback on this matter.
I would like to take this matter a notch further stating that my debit mandate was signed for a maximum of R806.97 based on the unpaid debit orders.
The total of both my contracts amount to R420.00
Looking at the statements the August invoice reads 19.83GB used the cost was 0.00
September the invoice reads 14.27GB used the cost is R424.56.
Please rectify urgently.
thank you
I note that to date my query has not been resolved, nor have I received a copy of my contract.
I have reversed the debit order and will make an eft payment of the agreed amount being R421.
thanks
I note that to date my query has not been resolved, nor have I received a copy of my contract.
I have reversed the debit order and will make an eft payment of the agreed amount being R421.
thanks
I find your email untrue. The *** is my personal line and main contact number and I have my phone with me all the time as I use it for work purposes aswell. I have noted messages on the data where calls were received from 084134, however, that is a data sim and we dont use that for any contact.
To date there has been no sight of the contract requested. There has been no resolve to any of my queries.
As stated, I have stopped the debit order with the bank. Kindly cancel the debit order from your side. I will make payments via eft.
I am requesting that I be contacted today on my personal line in order to resolve this issue.
thank you
I find your email untrue. The *** is my personal line and main contact number and I have my phone with me all the time as I use it for work purposes aswell. I have noted messages on the data where calls were received from 084134, however, that is a data sim and we dont use that for any contact.
To date there has been no sight of the contract requested. There has been no resolve to any of my queries.
As stated, I have stopped the debit order with the bank. Kindly cancel the debit order from your side. I will make payments via eft.
I am requesting that I be contacted today on my personal line in order to resolve this issue.
thank you
I note that I received a call from your retention department. It was noted per the discussion held that there a contract for the number in question cannot be found. If this be the case, please may I kindly request that the contract for the data sim be cancelled in its entirety.
thank you
I note that I received a call from your retention department. It was noted per the discussion held that there a contract for the number in question cannot be found. If this be the case, please may I kindly request that the contract for the data sim be cancelled in its entirety.
thank you
I note that to date I have received no feedback in terms of the contract. There are sms's being sent to the data sim on updating my limits and resolving my query yet there has been no resolution not contact made with a consultant on this. The last call received was that as stated in my above response that they cant find my contract. I received an email from the collections department stating that they are suspending my contract. My contact number is ***.
Please do not tarnish my credit record with mismanagement from your side.
I note that to date I have received no feedback in terms of the contract. There are sms's being sent to the data sim on updating my limits and resolving my query yet there has been no resolution not contact made with a consultant on this. The last call received was that as stated in my above response that they cant find my contract. I received an email from the collections department stating that they are suspending my contract. My contact number is ***.
Please do not tarnish my credit record with mismanagement from your side.