****MED BY ONLINE SALES CONSULTANT OF CELL C

My husband who is an EXCLUSIVE CLIENT of CELL C with business contracts and personal contracts was called by one of Cell C's sales agents offering us an upgrade which was due.

The gentleman's name is Floyd Kelly. (Which we've learned now that is not true)

I have been on a Pinnacle 10 gig option with 3000 minutes on an open line for years...many years in fact.

He upgraded my package to a Samsung Ultra 2 GIG WITH 60 ANY MINUTES, 120 CELL C TO CELL C MINUTES.

This was all done in order to close the deal and receive their commission.

This person is no where to be found since the 20th of July 2022 when he did the upgrade.

My son received a Iphone 13 instead of an IPhone 13 Pro Max.

We have sent numerous emails to cell customer email address and called 084 135 and a the other numbers you can think of....NO SUCCESS ALL THEY CAN TELL U IS WE WILL ESCALATE IT. WORST CUSTOMER SERVICE EVER!!!!

This is my business phone and if I don't receive feedback in the next 24hrs I will cancel ALL OUR LINES ( BUSINESS AND PERSONAL)with immediate effect.

When asked who is Floyd and where do I get hold of him, the agent advised me that Floyd didn't do the upgrade according to the system...WHAT A SHOCK!!!! .are your lines not recorded???

I would like this recording to be listened to and listen to what I requested compared to what I listened to what I received.

The agent or CELL C will take responsibility for all my money lost since the 20th of July 2022.

You can contact me on *** URGENTLY!!!!!

Regards