****MED BY CELLC

Bought Anynet minutes on the 15/05/2021 and after purchasing the bundle I received SMS confirmation from CELLC for my purchase. A minute later I made a call when i was in middle of the call i was notified about my airtime balance and I was shocked because I had bought 30 mins which I can utilise to any network. I called the Contact Centre to query this and was told that there is nothing they can do as I purchased this via USSD I suggested that I send them the message received from CELLC for my purchase and that's when they tried to assist. I was told that the matter will be escalated for a refund. On SATURDAY I received a call from CELLC and I was advised that my airtime will be reimbursed on that day, up until to date I haven't received my airtime and after numerous calls I ve made to their contact centre