****MED

I purchased a On Us bundle for 1.2GB for R24.00 that was valid for 24 hours, around 22:20 last night. I waited to receive a confirmation SMS saying that I had received it, but when I did not receive the SMS 10 minutes later, I checked my airtime balance only to find out that my airtime has been deducted but I had not received the bundles. I tried calling the customer care service that evening to speak to a consultant but they had already closed. When I called again today, the consultant said that I had received the bundles (which I did not) and the bundles had expired the previous evening (which is impossible as they were valid for 24 hours). When I tried explaining to the consultant that I had not received the bundles and tried giving her proof that I had not received the bundles, she brushed me off and said that all she can do is put in a claim for me.

I am dissatisfied with the services that Cell C have and the quality of work of the consultant. If Cell C is unable to give me bundles, they should return my airtime.