****med
<p>I was **** to and ******* into paying for a so called “benefit” by in 2012. The product/service is called “GETMORE”, I was told I just had to pay a monthly fee of only R 39, and then by 2015 the premium went up to R59 monthly.</p> <p>I agreed to this arrangement, because I was told by Cell C, that this benefit will help me a great deal in getting discounts. </p> <p>These were the promises made to me:</p> <p>1. If I want go for lunch at a restaurant with 2 or 3 people, I need to send them a quote four days early, so they can pay for half of the bill(SOUNDS GREAT, DOESN’T IT?).</p> <p>2. Should I need a tutor to assist any of my kids with school work, they would provide one to assist over the phone.</p> <p>3. Should any of my kids need assistance in getting a job, they will assist</p> <p>4. Should I want to buy furniture, appliances and building material etc, they will pay part of the cost. She went further to make an example of another client cell c helped with this benefit.</p> <p>She said that the client bought a fridge that cost R7,000 and Cell C paid R2,000 , while she paid the differences of R5,000.</p> <p> </p> <p>I have never claimed for once since I joined “GETMORE”, Until this year when I went to builders warehouse to get a quote for building material. The quote was for R5, 900. I sent the quote on several occasions and they kept claiming that they have not received it.</p> <p>Builders warehouse assisted and sent the quote on my behalf.</p> <p> </p> <p>When Cell C finally Responded, I was informed that the negotiated with builders to give me a R200 discount, meaning I had to now pay R5,700.</p> <p> </p> <p>I was **** to, mislead and cheated. How can one client buy a fridge costing R7,000 and Cell C pays R2,000 and in my case…they NEGOTIATED with the shop for a R200 discount?</p> <p>What happens to the money I have been paying from 2 ********** ??? What a *******.</p> <p> </p> <p>I want them to cancel my Cell C contract too and pay me back my money.</p> <p> </p> <p>Cell C took advantage of me as pensioner and I want others to be careful and know this ****</p>
Hi Chantel
We have referred this matter to Getmore services for assistance and clarity. You will be contacted shortly.
Regards
Cell C | PN
Hi Chantel
We have referred this matter to Getmore services for assistance and clarity. You will be contacted shortly.
Regards
Cell C | PN
Kindly respond to Theodorah's email for further assistance.
Regards
Cell C | PN
Kindly respond to Theodorah's email for further assistance.
Regards
Cell C | PN
Kindly respond to Theodorah's email for further assistance.
Regards
Cell C | PN
Kindly respond to Theodorah's email for further assistance.
Regards
Cell C | PN
Good day,
I recieved a call from one of your consultants this morning. I was promised that my query will be logged in for a refund.
Thank you for getting back to me, I will be chasing progress on this matter from time to time
Good day,
I recieved a call from one of your consultants this morning. I was promised that my query will be logged in for a refund.
Thank you for getting back to me, I will be chasing progress on this matter from time to time
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
Good day,
I think I have been patient enough waiting for your feedback. The last and only call I recieved from you, was last Thursday 20/07/2017. During the telephone conversation, I was informed that my query has been logged for a refund, and ever since I have not recieved any news on how far the process is? and how long will it take? and what method of payment will be used?
please kindly get back to me promptly
Regards
Good day,
I think I have been patient enough waiting for your feedback. The last and only call I recieved from you, was last Thursday 20/07/2017. During the telephone conversation, I was informed that my query has been logged for a refund, and ever since I have not recieved any news on how far the process is? and how long will it take? and what method of payment will be used?
please kindly get back to me promptly
Regards
Good afternoon Chantel
A follow up request has been forwarded for further assistance.
Regards
Cell C | PN
Good afternoon Chantel
A follow up request has been forwarded for further assistance.
Regards
Cell C | PN
As per feedback, you were informed that there is no refund due to you as the program was explained correctly and your cancellation request was done within the notice period.
Regards
Cell C | PN
As per feedback, you were informed that there is no refund due to you as the program was explained correctly and your cancellation request was done within the notice period.
Regards
Cell C | PN
Good day,
Let me start by saying once again that's not true.
1. The only call I recieved from Cell C was on 20/07/2017. Ever since, I have not received any feedback except on Hellopeter.
2. The consultant who called me, mentioned that she will log my query for a refund...and if you are denying that, since all calls are recorded, I would like to have that phone call pulled.
3. After the shocking dicOvery I made regarding the product, I requested that you stop taking my money,since the benefit is not what it was presented to be to me. What sense does it make for me to pay for a service not rendered?
4. I need you to also pull the phone calls in 2011 when I was told these lies to sign up for the product.
5. I just need my money back, since I did not get any help from you.
Regards
Good day,
Let me start by saying once again that's not true.
1. The only call I recieved from Cell C was on 20/07/2017. Ever since, I have not received any feedback except on Hellopeter.
2. The consultant who called me, mentioned that she will log my query for a refund...and if you are denying that, since all calls are recorded, I would like to have that phone call pulled.
3. After the shocking dicOvery I made regarding the product, I requested that you stop taking my money,since the benefit is not what it was presented to be to me. What sense does it make for me to pay for a service not rendered?
4. I need you to also pull the phone calls in 2011 when I was told these lies to sign up for the product.
5. I just need my money back, since I did not get any help from you.
Regards
Yes, the records are available, you were contacted and the agent offered to play back the call recording from 2011 when you joined the service and you refused to listen to the recording.
Regards
Cell C | PN
Yes, the records are available, you were contacted and the agent offered to play back the call recording from 2011 when you joined the service and you refused to listen to the recording.
Regards
Cell C | PN
I can see that you are now taking advantage of me being an old woman. The agent that called me, did not offer to play any recorded phone calls. Instead she told me, that I have forfieted my money, since I did not use the benefits.
So please, I am really getting really annoyed with this back and forth. pull out those calls and lets resolve this matter once and for all.
I will be waiting
I can see that you are now taking advantage of me being an old woman. The agent that called me, did not offer to play any recorded phone calls. Instead she told me, that I have forfieted my money, since I did not use the benefits.
So please, I am really getting really annoyed with this back and forth. pull out those calls and lets resolve this matter once and for all.
I will be waiting
Please note, no one has gotten back to me since and now I have discovered that you still went ahead and took money from my account, after you have said yourself that the contract has been cancelled.
Why?
Please note, no one has gotten back to me since and now I have discovered that you still went ahead and took money from my account, after you have said yourself that the contract has been cancelled.
Why?
Good afternoon Chantel
We have escalated this matter for further assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Good afternoon Chantel
We have escalated this matter for further assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN