DW
Dominique W

1 reviews | Active since May 2012

18 Jul 2018, 11:08

**** or no ****

On behalf of my husband Jason lombard ********** . Please guys do not fall for cell C and there so called C insurance when Taking out a contract it is a **** of note ,you pay over a hundred Rand a month and when your phone is ****** there is seriously no way of claiming I have been trying for over a week now ,I have sent all necessary documents and have received a ticket number which to me is a number they give u to just prolong the case ,when u call their number u wait an hour and eventually become caller 1 then 20 minutes later your call is cut ,I have contacted management at head office cell c only to be told they too cannot get a hold of them and that their emails are not being responded to ,I have been given management from Hollards number which I think is a phone lying in the middle of knowhere as it rings unanswered for days ,Hollards insurance you are utterly useless and your lack of service is poor I shall now block your debit order and see how quickly you respond to that. Ticket number 289540 and the manager Liese Lindeque isn’t even answering her direct line. This is a business phone so maybe I need to start billing u for my business lost.

0
Replies (4)
Cell C
Cell C's reply18 Jul 2018, 11:13
Official

Good morning Dominique

We have requested one of our team members to liaise with Csurance and assist. Be assured this will be sorted.

Apologies for the poor service.

Regards

Cell C | PN

Best regards,

DW
Dominique W's update18 Jul 2018, 11:42
Reviewer Update
Not sure why it always has to get to this point before things ‘start getting attended to’ why wouldn’t u want to spare ur selfs the bad reviews. Let’s hope this does get attended to sooner rather then later as we pay for service and not to be given the run around. Hope that someone gets back to my husband today still.
DW
Dominique W's update18 Jul 2018, 11:42
Reviewer Update
Not sure why it always has to get to this point before things ‘start getting attended to’ why wouldn’t u want to spare ur selfs the bad reviews. Let’s hope this does get attended to sooner rather then later as we pay for service and not to be given the run around. Hope that someone gets back to my husband today still.
Cell C
Cell C's reply18 Jul 2018, 15:43
Official

Please be advised that Thabisile has escalated this matter to our Business department for further assistance and feedback will be provided.

Regards
Cell C | PN

Best regards,