FN
Fenny N
1 reviews | Active since Nov 2018
19 Oct 2019, 21:04
**** false contract amounts. ****!!
I have been waiting for almost 2 weeks to get a call back from someone to assist me with my query of the amount charged for my data contract. Someone called me and hung up on me when I was still explaining to her the contract amount offered to me by Samo at your Festival mall branch. I've sent an email and no one has even bothered to acknowledge receipt,let alone look into my complaint. I have had contracts with Cell c since 2015 and have never thought I would be offered such horrible service (actually, no service)
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Replies (2)
Cell C's replyOfficial
20 Oct 2019, 12:11Hi Fenny
We would like to sincerely apologize for the substandard service received. Please note that your query has been sent to our Support Team for further assistance. Do expect a call from our Team during the course of the week.
^MM
We would like to sincerely apologize for the substandard service received. Please note that your query has been sent to our Support Team for further assistance. Do expect a call from our Team during the course of the week.
^MM
Best regards,
Cell C's reply20 Oct 2019, 12:11
Official
Hi Fenny
We would like to sincerely apologize for the substandard service received. Please note that your query has been sent to our Support Team for further assistance. Do expect a call from our Team during the course of the week.
^MM
We would like to sincerely apologize for the substandard service received. Please note that your query has been sent to our Support Team for further assistance. Do expect a call from our Team during the course of the week.
^MM
Best regards,
FN
Fenny N's updateReviewer Update
23 Jan 2020, 01:03I find myself logging a complaint again because Cell C has employed people who fail to do their jobs. Ever since this contract started I have had issues, I still have not received a response to the email that was sent over 5 months ago. Early this month I sent another email requesting for a complete statement and STILL requesting for the cancellation of the contract. On wednesday (22 Jan) I received a call from someone who advised me that my account has been handed over to them to collect the money that Cell C claims that I owe them. I will not be paying charges that have been added due to the incompetence of your staff. All the charges that were added after I requested for the contract to be cancelled (Sep/Oct) should be reversed, I also require a statement detailing all charges and data . If this account is not sorted out I will take the matter to the Ombudsman, as this whole thing is negatively affecting my credit score record.
FN
Fenny N's update23 Jan 2020, 01:03
Reviewer Update
I find myself logging a complaint again because Cell C has employed people who fail to do their jobs. Ever since this contract started I have had issues, I still have not received a response to the email that was sent over 5 months ago. Early this month I sent another email requesting for a complete statement and STILL requesting for the cancellation of the contract. On wednesday (22 Jan) I received a call from someone who advised me that my account has been handed over to them to collect the money that Cell C claims that I owe them. I will not be paying charges that have been added due to the incompetence of your staff. All the charges that were added after I requested for the contract to be cancelled (Sep/Oct) should be reversed, I also require a statement detailing all charges and data . If this account is not sorted out I will take the matter to the Ombudsman, as this whole thing is negatively affecting my credit score record.