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Phumla M

1 reviews | Active since Aug 2021

26 Aug 2021, 18:27

****: CELL C CONTRACT ONGOING CANCELLATION

ONGOING CONTRACT CANCELLATION

I HAVE CALLED 3 TIMES TO CANCEL MY CONTRACT WITH CELL C AND EVERYTIME THEY ARE ASSURE THAT IT WILL BE CANCELLED IN THE NEXT MONTH. THE FIRST TIME I CANCELLED WAS LAST YEAR AND TWICE THIS YEAR BUT THE R210 DEBIT ORDER KEEPS COMING UP. THIS FOR A PHONE (SIM CARD) I HAVE NEVER BEEN ABLE TO USE AS IT WAS JUST NOT CONNECTING, I TRIED TO SORT THAT OUT INITIALLY AND THEY KEPT TELLING ME IT IS SORTED. I DECIDED TO LEAVE THE SIM CARD ISSUE, I PAID MY CONTRACT TILL EXPIRY AND THEN CALLED TO CANCEL AND AS STATED ABOVE THE DEBIT ORDER IS STILL GOING OFF. PI AM THOROUGHLY DISGUSTED AND ANNOYED BY THIS ****....

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Replies (2)
Cell C
Cell C's reply26 Aug 2021, 20:57
Official
Hi Phumla

We apologize for the manner in this matter was handled and inconvenience caused. Our support team will contact you and assist.

^PN

Best regards,

PM
Phumla M's update27 Aug 2021, 07:25
Reviewer Update
I will wait to hear from you.