TN
Thuli N
1 reviews | Active since Mar 2014
12 Oct 2017, 10:58
****
My husband and I bought the WiFi route from Cell C which we were suppose to pay R299 per month and were promised 40GB. 20 GB during the day and 20 GB at night time. Within a period of 3 day, this route stops working. We approached the Cell C store for enquiries and were told that the 40GB has been depleted. Cell C is selling a lie to the poor people. I mean, I only use 1GB for the whole month from vodacom on my phone and from cell C 40GB lasts up to 3days. What a ****, people please do not fall into this trap because what they are selling is not true. Worse part we asked to cancell this as it doesn't serve the purpose and they refused and demanded R900 before they can cancel. ****!****! ****!
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Replies (4)
Cell C's replyOfficial
12 Oct 2017, 11:29Good morning Thuli
We acknowledge receipt of the above complaint and will ensure that it is looked into and assist. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply12 Oct 2017, 11:29
Official
Good morning Thuli
We acknowledge receipt of the above complaint and will ensure that it is looked into and assist. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
12 Oct 2017, 11:29Good morning Thuli
We acknowledge receipt of the above complaint and will ensure that it is looked into and assist. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply12 Oct 2017, 11:29
Official
Good morning Thuli
We acknowledge receipt of the above complaint and will ensure that it is looked into and assist. Do expect communication from one of our team members during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
TN
Thuli N's updateReviewer Update
22 Nov 2017, 20:52After cell c contacted us and promised to investigate the matter . We never heard form them after that. How sad is this!
TN
Thuli N's update22 Nov 2017, 20:52
Reviewer Update
After cell c contacted us and promised to investigate the matter . We never heard form them after that. How sad is this!
Cell C's replyOfficial
23 Nov 2017, 07:50Palesa contacted yo and provided feedback regarding this matter, we have records confirming this.
Regards
Cell C | PN
Best regards,
Cell C's reply23 Nov 2017, 07:50
Official
Palesa contacted yo and provided feedback regarding this matter, we have records confirming this.
Regards
Cell C | PN
Best regards,