1 reviews | Active since May 2015
****
<p>Hi this review is on behalf of a friend. She was at Cell c shop in parow and wanted to buy airtime. She was adviced that if she bought for R 10 or more she stands a chance to enter the promotion and win. She bought the aitime and was offered a spin. She won 100 mb data sim. After winning she was adviced that the sim needs to be activated. She produced the consultant with a invoice from her jet account in order to have the sim activated. She was adviced that the bill couldnt be used she needs to produce a bankstatement. NOW???? Can someone please explain why you would need a bank statement to activate a sim card?? She then refused to produce the bankstatement and was told she could not receive the sim. To me this actualy sounds like a ****. Can you please respond to this.</p>
Thank you for posting to us.
This does not make sense at all, how did your friend manage to load the airtime if the SIM was not active?
We have requested one of our consultants to follow up on this matter and assist.
Regards
Cell C | PN
Thank you for posting to us.
This does not make sense at all, how did your friend manage to load the airtime if the SIM was not active?
We have requested one of our consultants to follow up on this matter and assist.
Regards
Cell C | PN
Lease note that she never received the sim or the data because she refused to give banking details. And that is what this query is about. Why do u meed a banking statement to activate a sim card????
Lease note that she never received the sim or the data because she refused to give banking details. And that is what this query is about. Why do u meed a banking statement to activate a sim card????
To activate the SIM card you need a copy of your identity document and proof of residence, which is not older than 3 months. Maybe the Jet account which your friend produced was older than 3 months, which might be the reason that it was not used.
Regards
Cell C | PN
To activate the SIM card you need a copy of your identity document and proof of residence, which is not older than 3 months. Maybe the Jet account which your friend produced was older than 3 months, which might be the reason that it was not used.
Regards
Cell C | PN
Nelly confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Nelly confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.
Regards
Cell C | PN
Thank you kindly
Thank you kindly
You're welcome.
You're welcome.
