1 reviews | Active since Aug 2016
Say one thing but action is different!!
<p>I took ou my first contract in January 2015 and was told I could upgrade round about october last year, which i did. I was told by the lady in the Cell C Shop Clearwater Mall that my contract is R470 including 200 sms, 200 minutes and 200 mb. I was happy about it, now today i see that there is a debit order of R690 that went off!! I don't understand how you sign for a total and then they take whatever amount they see is fit. You can not do this without anyone's consent!!!! And the statements via e-mail cannot even open as it says - this is not yeat available in your country... so i cannot even check my statements. This is ABSOLUTELY my first and last contract with Cell C if this is how it goes. This is Bull****!</p>
We will investigate how you were billed and feedback will be provided.
Our statements are sent through E-Billing and you need to use your ID number to open the statement.
One of our consultants will contact you for further assistance.
Regards
Cell C | MH
We will investigate how you were billed and feedback will be provided.
Our statements are sent through E-Billing and you need to use your ID number to open the statement.
One of our consultants will contact you for further assistance.
Regards
Cell C | MH
My statements do not open even with id nr. i spoke to a consultant just now and was told it is a once off fee. but as I said to her, when I upgraded I asked whether there will be a once off fee and I was told no. My payment will be the R470 from February 2017 and that is it. And now there is a once off fee. so staff need to confirm their facts before giving incorrect information through to clients.
Thank you for your response!
My statements do not open even with id nr. i spoke to a consultant just now and was told it is a once off fee. but as I said to her, when I upgraded I asked whether there will be a once off fee and I was told no. My payment will be the R470 from February 2017 and that is it. And now there is a once off fee. so staff need to confirm their facts before giving incorrect information through to clients.
Thank you for your response!
Danielle confirmed that she has been in contact with you to assist with this matter. However, you advised her that you have been assisted already.
Regards
Cell C | PN
Danielle confirmed that she has been in contact with you to assist with this matter. However, you advised her that you have been assisted already.
Regards
Cell C | PN