RP
Renalen P

1 reviews | Active since Apr 2012

14 Dec 2015, 15:58

SAMSUNG S5 GPS does not Work!!!

Hi Cell C, <br> <br> I have called your call centre and they have informed me that after the latest Samsung software upgrade, the phones key features like WiFi and GPS are affected. Why has there been no communication from Cell C to inform customers?<br> <br> My GPS has been non functional since the 'LOLLYPOP' android update. I consider this a defect on the phone, and require this to be fixed (the GPS more especially). My GPS constantly says searching for location. I feel I, the consumer am suffering with a defective handset which is just over 1 year old!<br> <br> Please could you advise, as my contract for the phone is with Cell C and not Samsung directly. <br> <br> Mr Renalen Pillay<br>

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Replies (1)
Cell C
Cell C's reply14 Dec 2015, 16:01
Official
Hello Renalen,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,