Samsung Repair - Part2

This follows my report logged on the 4th April - Lungi contact me afterwards and sent me a letter with my IMEI number on it that Samsung would supposedly accept - they do not!! Now I cannot have my phone fixed under the Samsung warrantee and Lungi said I will need to pay for it. I then told her that I will not pay for anything due to Cell C negligence. She said that she will deal with Samsung and let me know. It has been 3 days with no response via mail nor any phone calls. I want an answer by end of today or you can cancel my contract that was just upgraded