Samsung Repair

Hi<br> <br> I have numerous times contacted the call centre requesting a copy of my contract as my Samsung phone screen needs to be replaced. I eventually received a copy of the contract but then Samsung informed me that the EMEI number is not on the contract and they cannot repair my phone. I was just on the phone with Cell C for over an hour. The contract that they have on record does not have this number on it and then the lady I spoke to, said that I was supposed to make sure the number is on there before signing for delivery of the phone! I then told her that it is not my duty to make sure that Cell C does their work. She then abruptly (while I was still talking to her) transferred me to another agent. This agent did try to assist me, but after he saw that he couldn't, asked me to speak to the Written Correspondence department. I held on for them for another 10 minutes without someone answering the phone. <br> I need a written document from Cell C stating the EMEI number on it so that I can have my phone fixed under the warrantee from Samsung. Samsung needs to use this document to verify that the phone I want to repair, is the phone under my contract. I need this done by COB 2016/04/07