Samsung Galaxy S6

I upgrade my Cell C contract on 20/9/2015 - Staff was very friendly. Where upon the sales person explained if there is a failure within 7 days without any scratches / proof of falling damage the device will be replaced immediately. My girlfriend upgraded to S6Edge + at Mall of the North (18/9/2015) & Savannah and both the Cell C outlet the respective sales person explained the exact same warranty claim procedure. <br> <br> On 21/9/2015 I started experience the problems with the finger print scanner on the device. It does not recognize the fingerprint every time. I retrained the device again & the problem remained. I did a software reset on the device it was for an while fine & the problem start occurring again. My girlfriend install her fingerprint sets on the phone and the problem stayed. We then tested it on her phone with my finger prints & it was working 100% every time. <br> <br> We took the phone back on 22/9/2015 where they send the device in to Samsung to be checked & did not replace the device as promised. According to law: \Consumers have the right to return unsafe or defective goods and request a full refund for such goods"<br> The after sale service is poor"""