FW
FIONA W

1 reviews | Active since Aug 2017

24 Jan 2023, 09:09

Samsung Fold Z4 Flip

So good day

I realized I had enough of complaining to you and hearing I must take the phone into the store to have it looked at. The only store in Vereeniging is in Three Rivers Mall and without having transport it makes it difficult for me to go there. I took the phone to Vaal mall with a taxi only to find that they are just an outlet, just there to sit and turn people away.

So, I have a phone that I can hardly use for 3 hours a day without losing battery power. I was stuck on the freeway with my GPS that just died last month. I then checked all the problems that comes with this phone and yup this is one useless piece of nonsense I have to pay R1217x36months for??

You should have warned me before sending me this **** about all the faults this phone comes with. How do you expect me to pay CellC this amount of money and not have a phone available all day? OVerheating Overheating Overheating. THe battery does not last for more than 4 hours which means it is useless as the phone will heat up so much that it actually feels like it will explode in your hands.

My phone is forms part of my income as I need to take photos of buildings when I go to site. I cannot even use this useless phone to do my work, I have to walk around with 2 phones when I go to site

PAGE CONTENTS • Common Problems in Samsung Galaxy Z Flip and Solutions o Connectivity Problems  Bluetooth connectivity problems  Wi-Fi/Internet connectivity problems  Mobile data not working o Slow Performance o Overheating Problems o Slow Charging o Poor Camera Quality o Poor Battery Life o Earpiece Sounds Robotic o Screen not working properly o Apps not working properly o SIM/Network Problems o Samsung Galaxy Z Flip Fingerprint Sensor Issue o Samsung Galaxy Z Flip Not Turning ON o Samsung Galaxy Z Flip not getting charged via cable/charger o Unfortunately camera has stopped

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Replies (9)
Cell C
Cell C's reply24 Jan 2023, 09:33
Official
Good day Fiona Walter

Thank you for reaching out.

Please send the address we can collect the device from , we will have our team assist with the booking.

Regards
NH
FW
FIONA W's update24 Jan 2023, 09:53
Reviewer Update
wow ok, nice....tell me what will I be using if you collect the phone?
Cell C
Cell C's reply24 Jan 2023, 10:01
Official
The device has to be assessed in order to know what the problem is and if it need to be repaired.
Unfortunately we can't do that blindly as it has to be physical, you had stated you don't have a nearby store . We can collect the device to have it assessed .

^NH

FW
FIONA W's update24 Jan 2023, 10:30
Reviewer Update
Help me understand
By private banking app is on this phone, my personal details including my e-mails and everything is on this phone.
How do you expect me to hand over a phone to you just like that and what am to use in the mean time when you technician leaves with the phone?

Meaning I must in the meantime spend money for another phone to use whilst you are assessing this **** of a phone whilst alllll the faults is available on Google?

Please answer the question. What am I supposed to use as a phone when I hand over my phone to the technician?
Cell C
Cell C's reply24 Jan 2023, 10:40
Official
Unfortunately that's the only way we can assist from our end by collecting and assessing , unfortunately we don't offer temporally devices hence you were advised to go to the store for immediate physical assistance.

^NH
FW
FIONA W's update24 Jan 2023, 11:05
Reviewer Update
So basically
I cannot go to Three Rivers Mall so I am stuck with sitting with **** wilts you take R1200 from my account every month and your excuse is just...unfortunately?
Cell C
Cell C's reply24 Jan 2023, 11:10
Official
You can go to Cell C River Square Mall. 

^NH
FW
FIONA W's update24 Jan 2023, 11:33
Reviewer Update
how???????????????????????????????????????????????????????????????????????????????????????????
Cell C
Cell C's reply24 Jan 2023, 12:20
Official
We would appreciate an opportunity to assist. The phone has to be booked in for repairs at your nearest Cell C store. Alternatively, you may provide us with your physical address to arrange for collection. We unfortunately, don't have a load unit. Please private message us your physical address for collection, should you wish us to come, and collect the device. 

^NT