Samsung A73 5G received without galaxy 5 watch

Good day

I renewed my contract on the 27/09/2022, and was offered the Samsung Galaxy A73 5G, i then requested to add the Galaxy watch 5 on the contract as well and was told that i need to upgrade my contract to the Pinnacle 2 Top up option to qualify for the watch. I agreed to the change and was told that the monthly premiums will be R610, the consultant that assisted me was Vyuela. When the phone was received there was no watch and we started questioning to find out where the watch is and requested them to listen to the voice recording. After almost 2 months and calls to the upgrade department - Cell C do agree that the consultant did not log the watch with the agreement and they dont know if i still can get the watch - i then requested the manager/supervisor by the name of Michale to escalate the query and to get is resolved and sent me the watch as per agreement when contract was upgraded. As per usual no call from Cell C so i followed up again today and was told the watch was discontinued but it is still on their connecter book. What will you like me to do Cell C, i can't do your homework for you, the galaxy watch 5 is definitely not discontinued.

The contract is on my wife's name and she is hearing impaired and we told Cell C so many times to make a note on system so when cell c needs to call her to do so after 4 when i am home as well - at this point it feels like Cell C discriminate against hearing impaired people. The Ref nr: *** is in question and still outstanding, will you please resolve this outstanding issue ASAP.

Regards