Samsung A7 LCD damagedby Midlands Mall / Couriers

Hello <br> Cell C reference no CLC***. <br> I have handed in my faulty Samsung A7 at Midlands Mall (Pietermaritzburg-KZN) on Sunday 30/03/2016. I have received an SMS this morning, 29/03/2016, informing me that the cost of repairs would be R 1779.64.<br> I was further informed that LCD is damaged. When I handed my phone in the condition of the phone was marked as good. There was no mention of crack screen. If there was a cracked screen I can assure you that it would have been recorded by the customer agent. <br> <br> The bottom line is that between the store at Midlands Mall and Repair Centre, the handset was damaged. It is full responsibility of CellC to investigate the incident and replace the handset at their cost, without causing too much of inconvenience for me the client. <br> Thank you <br>