Same problem. Different month.

I will continue to make a complaint every month on Hello Peter until Cell C's staff can figure out how to do their job properly. I have been asking since March for my account to be corrected regarding my payment order. I ended up cancelled my debit order 2 months as Cell C had a so called technical issue where they attempted to take double payment in 1 Month. Now as I mentioned before. I make payment on time. But Cell C is too *********** to send out a monthly invoice via email on time but expect me to make payment on time. I now received a threatening message that they will disconnect my service since payment hasn't been received for R507.96. AND THIS IS WHERE I GET SO ANNOYED BECAUSE THIS IS NOT MY MONTHLY INSTALLMENT. MY MONTHLY INSTALLEMENT IS R218.99. I CANNOT UNDERSTAND WHERE THE **** GOES WRONG OF MESSING UP MY INVOICE. I'VE DECIDED TO MAKE PAYMENT ON THE CELL C APP BUT THE REMAINING AMOUNT IS THERE BECAUSE LIKE I MENTIONED BEFORE NOBODY AT CELL C KNOWS HOW TO DO THEIR JOB. I WANT THIS CORRECTED. AS IN ASAP.